About the Role

Corterra Solutions is seeking an exceptional Helpdesk Level II professional to deliver outstanding support to valued clients. You’ll provide prompt resolutions to client questions and resolve computer-related issues in person, by phone, or electronically. Collaborate with IT and infrastructure teams, contribute to projects, and build relationships and trust through your problem-solving and professionalism.

Key Responsibilities

• Create, unlock, reset, and disable user accounts for access management.
• Oversee daily computer system performance and resolve software/hardware issues.
• Install and troubleshoot end user workstation software and networking products.
• Set up and properly install cables, operating systems, and software.
• Address equipment vulnerabilities and enhance security settings.
• Maintain records of data transactions, problem-solving, and installations.
• Collaborate with vendors/technicians on major issues.
• Provide support and troubleshooting for LAN, wireless, and VPN.

Desired Skills & Experience

• Experience in Microsoft Azure AD, Office 365, Exchange Online, Intune.
• Expertise in Windows 8/10/11 and Server 2012/2016/2019/2022.
• Effective written, verbal, and customer-service skills.
• Minimum 2 years’ experience in a Helpdesk role.

Benefits: Health, dental, vision insurance, disability, paid time off, and 401k.

Work Authorization: Must be authorized to work in USA. No sponsorship provided.

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