Company: Oceaneering
Job Title: Support Analyst
Location: Chandigarh, India
Job Type: Full Time
Job Category: IT
Experience Required: 1 to 3 Years
Work Model: Onsite (Office Based)
Shift: 24×7 Rotational Shift / On Call
Job ID: 11237

About the Company

Oceaneering is a global technology and engineering solutions company that provides engineered services and products across offshore energy, defense, aerospace, entertainment and industrial sectors. The company supports its worldwide operations with dedicated internal technology and IT support teams.

About the Role

Oceaneering is hiring a Support Analyst in Chandigarh, India. The Support Analyst is the first point of contact for employees who need IT assistance, and provides support through telephone, email, instant messaging and remote-access tools.

The role involves diagnosing and resolving technical issues, maintaining accurate ticket documentation, and coordinating with internal IT teams when additional functional or application support is required. This is an office-based position that operates in a 24×7 rotational-shift environment, managing incidents and service requests from initial logging through resolution and closure as per the defined service-level agreements.

Key Highlights

• IT Support Analyst role based in Chandigarh, India (onsite, office based)
• Requires 1 to 3 years of IT support experience, including Windows 11 support
• 24×7 rotational shift working environment with full time employment

Job Responsibilities

• Troubleshoot IT systems and business applications, provide user guidance or training, generate reports and accurately log faults.
• Work effectively within a 24×7 rotational-shift schedule.
• Respond to support requests received through telephone, email, live chat and other approved communication channels.
• Manage service requests and incidents from opening through closure while meeting defined service-level agreements.
• Follow established procedures for customer communication, call handling, email responses and ticket documentation.
• Provide remote IT technical support to Oceaneering employees using approved remote-access tools.
• Identify, research, troubleshoot and communicate technical issues, driving them toward timely resolution.

Required Qualifications

• Bachelor’s degree, preferably in Computer Science, or an equivalent combination of education and relevant experience.
• One to three years of IT support experience, including support for Windows 11.
• Working knowledge of Windows 11, Active Directory, Microsoft Office applications and Microsoft 365.
• Strong analytical, troubleshooting, problem-solving and decision-making skills.
• Excellent written and verbal communication skills in English.
• Strong teamwork and interpersonal skills.

Preferred Qualifications

Microsoft, Cisco and/or ITIL certification is preferred for this role.

Important Note Before You Apply

Please review the complete official job description before applying. Candidates may be required to attend interviews in person or by video conference and may need to present a valid government-issued ID during the hiring process.

Apply only through the official Oceaneering careers page. Never pay any money for registration, interviews, document verification or job offers.

How to Apply

Interested and eligible candidates can apply online through the official Oceaneering careers portal. Open the official link below, review the full job details carefully, and submit your updated resume through the application form. Apply early, as hiring windows can close quickly once suitable candidates are shortlisted.

Apply Now

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