Expected Joining: January 2026

About ION Group:

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions
• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms
• 13,000 employees and offices in more than 40 cities around the globe

Your Role:

In the role of a Technical Analyst, you will – Support, Collaborate, Implement and be the voice of our product users with the intention to build and improve ION Products for our customers that include Tier 1 banks and Fortune 100 global corporations.

As a technical analyst you will work with ION customers to:

• Analyze technical and functional issues and communicate appropriately with customers or internal teams
• Deploy ION products and work with customers on their projects
• Analyze data to determine usage trends and recommend optimum solutions
• Manage customer platforms hosted in ION data centers
• Strive for long term stable solutions and automate repetitive tasks
• Work effectively within teams with minimal supervision

Your Contribution:

• Resolve complex business issues and communicate effectively to Internal teams and ION clients
• Gather regular feedback from ION customers and communicate to internal teams
• Build in-depth understanding of ION customers and their business requirements
• Work with internal teams for continuous improvement
• Automate complex business processes and make a positive impact
• Own client relationships through excellent, timely, and efficient solutions
• Operate in a follow-the-sun support model providing excellent services to ION customers

Your Growth:

• In-depth knowledge of financial domain concepts to build world class products
• E2E Software Product support and development practices
• Strong focus on continuous learning to become technically and conceptually proficient
• Strong relationship with several top tier ION clients
• Foundational product support and implementation skills
• Exposure in Product Management and Client Services

Why Join ION Group?

Work with a global leader in financial technology
Career growth and development opportunities
Work on innovative projects with cutting-edge technology
Collaborate with diverse global teams
Industry-leading training and development programs

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