About the Role

Entrust Corporation, a global leader in identity-centric security solutions serving customers in over 150 countries, is hiring a Technical Support Specialist for its Customer Support team on a fully remote basis in India. The role is responsible for managing and resolving customer support cases, troubleshooting issues related to Entrust software products, and collaborating with internal teams to ensure customer satisfaction. The ideal candidate has enterprise-level customer support experience, strong technical troubleshooting skills, and familiarity with Salesforce, Microsoft Office, MacOS, Linux appliances and virtualization hypervisors – primarily VMware. This opening carries job requisition ID R004328.

Key Responsibilities

• Accept, prioritise and resolve customer support cases in a timely and professional manner
• Provide technical troubleshooting and solutions for issues related to Entrust software products
• Ensure clear and effective communication with customers throughout the support process
• Diagnose and resolve issues with Entrust appliances based on Linux OS running on VMware and other hypervisors
• Conduct calls and screen shares with customers to gather information needed for issue resolution
• Use internal and external knowledge bases to resolve issues directly, and partner with Entrust Engineering on complex issues
• Document troubleshooting steps and resolutions for future reference
• Work closely with Engineering, Sales, Product Management, other support teams and Professional Services to address customer requests
• Escalate complex issues to the appropriate teams while maintaining ownership of the case
• Serve as the “Voice of the Customer” by giving product teams feedback to improve software functionality and customer experience
• Act as a trusted advisor to enterprise customers and build strong, long-term customer relationships

Eligibility Criteria (Basic Qualifications)

• Minimum 2 years supporting enterprise or B2B customers
• Proficiency troubleshooting Linux appliances via CLI
• Familiarity with VMware and other hypervisors
• Excellent written and verbal communication skills with a customer-first mindset
• Ability to work collaboratively with cross-functional teams

Desirable Skills (Preferred Qualifications)

• Experience supporting customers via Salesforce or a similar CRM platform
• Basic knowledge of Microsoft 365 applications and various AI-based LLM agents and assistants
• General MacOS knowledge and usage
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment
• Relevant technical certifications such as VMware Certified Professional, CCNA or Linux certifications

Important Note Before You Apply

Entrust has listed the work location for this requisition as India – Field / Remote, India, but the official basic qualifications section also carries a line about US work authorisation. This looks like a leftover from the company’s global job template. Candidates are advised to confirm the exact location and work-authorisation requirement with the Entrust recruitment team before or during the application process. The posting also mentions NO AGENCIES, NO RELOCATION.

Salary

Entrust has not disclosed the salary for this position in the official job listing. Compensation details will be shared by the recruitment team during the hiring process.

Why Join Entrust

• Career Growth: Learning-forward initiatives and challenging projects for both new and experienced professionals
• Flexibility: Remote, hybrid and on-site options that fit your lifestyle
• Collaboration: Teams that thrive on sharing ideas and building solutions together
• An inclusive culture built on diversity and respect, with global affinity groups and unconscious bias training for leaders

Selection Process

Entrust has not published a round-by-round selection process for this requisition. Shortlisted candidates will be contacted directly by the Entrust recruitment team with interview details. There is no application fee at any stage of the process.

How to Apply

Interested and eligible candidates can apply online through the official Entrust careers portal using the Apply Now button below. Update your resume before applying and highlight your Linux, VMware and enterprise support experience, as applications are screened on a first-come, first-served basis.

Apply Now

The post Entrust Recruitment 2026 – Technical Support Specialist (Remote) | India appeared first on Job4Everyone.

About the Role

Capgemini is hiring for the position of Associate Software Engineer at its Bangalore location under requisition Ref. code 538629. Please note an important detail before you apply: although Capgemini has listed this opening under the Software Engineering professional community, the actual work profile mentioned in the official job description is L1 Technical Support with a voice process. You will be taking helpdesk calls and resolving first-level technical issues for end users. This is a permanent, full-time role and requires willingness to work in 24/7 rotational shifts. Candidates with strong communication skills and a basic understanding of computers and MS Office applications are encouraged to apply.

Key Responsibilities

• Provide L1 technical support to end users
• Handle a voice process and attend helpdesk calls
• Work in 24/7 rotational shifts as per business requirement

Eligibility Criteria

• Good communication skills
• Willing to work in a helpdesk call-taking profile
• Willing to work in 24/7 rotational shifts
• Basic understanding of computers
• Basic understanding of MS Office applications

Desirable Skills

• Prior experience in a helpdesk or technical support environment is an added advantage

Salary

Capgemini has not disclosed the salary figure in this listing. As per the official posting, the gross annual starting base salary covers base pay only – any bonuses, incentives and benefits are discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer. Capgemini also clearly states that it never asks for your current or previous salary during the hiring process.

What You Will Love About Working Here

• An inclusive workplace where people of all backgrounds feel a sense of belonging
• Internal sports events, yoga challenges and marathons, plus a Monday musical performance by the in-house band
• Opportunity to work on cutting-edge tech and engineering projects with industry leaders

Selection Process

Capgemini has not published a round-by-round selection process for this requisition. Shortlisted candidates will be contacted directly by the Capgemini recruitment team with the interview schedule and further details. There is no application fee at any stage of the process.

How to Apply

Interested and eligible candidates can apply online through the official Capgemini careers portal using the Apply Now button below. Update your resume before applying, as applications are screened on a first-come, first-served basis.

Apply Now

The post Capgemini Recruitment 2026 – Associate Software Engineer (L1 Technical Support) | Bangalore, India appeared first on Job4Everyone.