Genpact is hiring candidates for the role of Assistant Manger for the Gurugram, India locations. The complete details about Genpact Recruitment Drive are as follows.

About the Role:

• In this role, you will be responsible to support businesses, manage knowledge effectively, Manage Quality Metric for the process, upskill of employees in terms of domain, provide industry trained resources at lower cost to business

Responsibilities:

• Conducts annual training and development needs assessment
• Work with client closely to launch any new training program without any business disruption
• Accountable for the team of Quality Auditors and own the entire range of Quality Activities
• Participate in the transition tollgate calls to ensure readiness from Knowledge Transfer standpoint
• Ensure Training Plans/ Learning Paths are adhered for all new hires
• Support SOP creations/Update & Exception trackers for all new and stable processes
• Create daily/weekly dashboards on training progress during Knowledge Transfer and share it with internal & external stakeholders
• Create action plan for people missing the SLAs during Pilot stage i.e. post process training completion
• Lead all the Training/Quality/Policy improvement projects
• Be a consultant for business and advice process improvement ideas
• Develops and monitors spending against the budget
• Obtains and/or develops effective training materials utilizing a variety of media
• Trains and coaches managers, supervisors and others involved in employee development efforts.
• Plans, organizes, facilitates and orders supplies for employee development and training events.
• Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.

Qualifications:

• Any graduate /Post Graduate degree or equivalent with a solid academic record
• Relevant experience in the BPM/ Service Industry, with experience in a Training/Quality, Learning & Development role
• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach Demonstrated proficiency Must be able to work on a flexible schedule (including weekend shift)
• Excellent attention to detail.

How to apply for Genpact Recruitment Drive 2024:-

1. Click on the “Apply Here” button provided below. You will be redirected to the official career page.
2. Click on “Apply”.
3. If you have not registered before create an account.
4. After registration, log in and fill in the application form with all necessary details.
5. Submit all relevant documents, if requested ( e.g. resume, id proof).
6. Verify that all the details entered are correct.
7. Submit the application form after verification.

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