Smallcase Recruitment 2026 – Customer Support Representative Bengaluru
Job Title: Customer Support Representative
Company: Smallcase
Location: Bengaluru (Bangalore), Karnataka, India
Qualification: 12th Pass / Any Graduate
Experience: 0 to 6 Years (Freshers and Experienced)
Salary: Not disclosed yet
Employment Type: Full Time
Role: BPO / Telecaller
About the Role:
Smallcase is hiring Customer Support Representatives for its client in Bengaluru. This is a great opportunity for freshers as well as experienced candidates to build a career in customer support and BPO operations with a leading staffing and recruitment organisation.
Key Responsibilities:
- Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels
- Work in coordination with the support teams of our partners to ensure quick resolutions
- Document any feedback received from the customers for review by the product team at a later stage
- Label the queries we receive from customers under different tags to understand what drives support traffic
- Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.
- Track relevant support metrics and prepare reports for the purpose of quality assessment
Eligibility Criteria:
- 12th Pass or Any Graduate can apply
- Prior experience speaking with users in Hindi
- 0 to 6 years of experience – both freshers and experienced candidates are eligible
- Candidates should be willing to work from Bengaluru, Karnataka
- Comfortable working in a full-time voice, email and chat support process
Skills Required:
- Experience: 0-3 years of proven experience as a Customer Support Associate or in a similar role
- Prior experience speaking with users in Hindi
- Language skills: Prior experience speaking Hindi with users
- A natural communicator: You can express your thoughts clearly and effortlessly. No matter how complex the issue, you’re able to explain it in simple, easy-to-understand terms.
- A team player: You consistently put the team’s goals ahead of personal ones and enjoy working collaboratively toward shared outcomes.
- Empathetic: You’re a good listener who can put yourself in the user’s shoes. Everyone who interacts with you should feel assured that the smallcase team is always there to help.
- Proactive: You take ownership, tackle challenges head on, and persist until the best solution is found—always aiming to deliver a delightful end-user experience.
- A strong drive to learn: You’re curious, eager to learn new things, and comfortable stepping outside your comfort zone.
- Nice to Have
- Prior experience in customer support
- Familiarity with stock markets & investment products is a huge plus
- Prior experience at a growth-stage FinTech company
Selection Process:
Face to Face Interview
