Job Title: Customer Support Rep
Company: Motion
Location: India
Location Type: Remote / Work From Home
Department: Customer Support
Experience: 2+ years in customer support
Languages: English, Hindi and Punjabi
Salary: Not disclosed
Shift: North American business hours
About These Customer Support Rep Jobs
customer support rep jobs at Motion are open for India based candidates who can support North American trucking carriers in English, Hindi and Punjabi. Motion is a North American transportation solutions company that helps fleets save money and operate more efficiently through discounted fuel programs, flexible financial services and digital fleet tools. In this role you are the first person a carrier reaches when something goes wrong, handling queries over email, live chat, phone and WhatsApp and resolving most cases yourself.
Key Responsibilities
- Own customer tickets end to end in HubSpot Service Hub across email, live chat, phone and WhatsApp
- Support carriers in English, Hindi and Punjabi, moving between languages as the conversation requires
- Resolve fuel card issues including activations, PIN resets, declined transactions, spend and product limits, lost or stolen cards and disputed charges
- Explain statements, billing cycles, fuel discounts and network pricing in clear, non technical language
- Meet first response and resolution targets against SLA goals and keep ticket records accurate in HubSpot
- Identify recurring issues and raise them before they surface in monthly reporting
- Write and maintain knowledge base articles and saved replies, including Hindi and Punjabi versions
Eligibility Criteria
- 2+ years of hands on customer support experience across email, chat and phone
- Professional fluency in English, Hindi and Punjabi, spoken and written
- Hands on experience with HubSpot Service Hub, including the help desk workspace, ticket pipelines and statuses, custom views, SLA goals and ticket routing
- Experience handling billing, payment or transaction inquiries
- Availability to work North American business hours
- Reliable high speed internet and a quiet workspace for taking calls
Skills Required
- Excellent written and verbal communication skills
- Ability to explain technical issues to non technical customers
- Strong problem solving skills and attention to detail
- Ability to stay composed with frustrated customers in time sensitive situations
- Multi channel support handling across email, live chat, phone and WhatsApp
- Knowledge base writing and documentation
Selection Process
Apply online through the official application link given below. Shortlisted candidates will be contacted by the company directly.
