Company: Bridgestone
Job Title: Customer Experience Executive
Location: Bengaluru, Karnataka, India
Job Type: Full Time
Job Category: Customer Service / Customer Support (Non IT)
Shift: 9 Hour Rostered Shift (8 hours productive + 1 hour break)
Job ID: 86883

About the Company

Bridgestone is a global mobility and tyre solutions company serving customers across passenger, commercial and fleet segments. The company runs dedicated customer service and support operations to handle customer queries, service events and after-sales assistance.

About the Role

Bridgestone is hiring a Customer Experience Executive (Customer Service Agent) in Bengaluru, Karnataka. The primary objective of this role is to provide an outstanding customer experience while consistently meeting or exceeding key performance metrics.

These metrics include productivity, first response times, average handling time, quality scores and schedule adherence, along with maintaining strong proficiency in process knowledge. The agent handles service events through phone and webforms and owns each case from creation until full resolution and accurate closure.

Key Highlights

• Full time customer service role based in Bengaluru, Karnataka
• Handles customer service events through phone and webforms with end-to-end ownership
• Standard 9 hour rostered shift structure (8 hours productive time + 1 hour break)

Job Responsibilities

Ownership of Issue Resolution

• Act as the primary owner of every service event (phone or webform) with full accountability for resolution.
• Ensure the customer’s issue is completely resolved and accurately documented from creation until closure.
• Support functions such as ENS, Shift Lead, QA and TL act only as secondary support and never replace agent ownership.

Follow-Ups

• Take ownership of all promised follow-ups until they are completed and accurately updated.
• Track and manage the follow-up schedule to ensure timely execution of all customer commitments.
• Ensure all updates and progress are accurately documented in the system.

Quality & Compliance

• Deliver interactions that consistently meet or exceed quality expectations.
• Ensure full adherence to process guidelines, standard operating procedures and quality standards.
• Accurately document all service events, as incomplete or incorrect documentation is the agent’s accountability.

Productivity & Efficiency

• Achieve and maintain productivity targets for service events (phone and webforms).
• Maintain response times and handling durations within defined service levels without compromising quality or ownership.

Schedule Adherence & Attendance

• Consistently maintain schedule adherence by strictly following assigned shifts as published in the roster, including exact login, logout and breaks.
• Adhere to the standard 9 hour daily shift structure (8 hours productive time + 1 hour scheduled break entitlement).
• Proactively and accurately update all attendance records before the stipulated daily cut-off time or as per defined policy.
• Ensure 100% compliance with attendance marking protocols and accept accountability for any deviation in timing or records.

Escalation Management

• Minimise internal and external escalations by using all available resources including knowledge base, online tools and floor support.
• Provide comprehensive context and accurate hand-off notes during escalations while maintaining ownership until formally accepted.
• Ensure proactive communication to prevent potential escalations and mitigate business impact.

Product Knowledge & Continuous Improvement

• Demonstrate proficiency in process knowledge tests and process related dip-checks consistently.
• Complete all mandatory trainings and updates on time, as any knowledge gaps are the agent’s responsibility.

Teamwork & Professionalism

• Actively participate in team huddles, calibration sessions and support for new hires or nesting activities.
• Share best practices while maintaining personal accountability for performance and customer commitments.

Important Note Before You Apply

Please review the complete official job description before applying. Candidates may be required to attend interviews in person or by video conference and may need to present a valid government-issued ID during the hiring process.

Apply only through the official Bridgestone careers page. Never pay any money for registration, interviews, document verification or job offers.

How to Apply

Interested and eligible candidates can apply online through the official Bridgestone careers portal. Open the official link below, review the full job details carefully, and submit your updated resume through the application form. Apply early, as hiring windows can close quickly once suitable candidates are shortlisted.

Apply Now

The post Bridgestone Hiring Customer Experience Executive in Bengaluru, India appeared first on Job4Everyone.

About the Role

A global logistics leader is building its India support centre and has partnered with Flexiple to hire its early team. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India. As a Customer Support Executive, you will be the day-to-day point of contact for customers – tracking issues through to resolution and keeping communication clear when timelines are tight. The role keeps customers informed and confident as their shipments and orders move around the world. Hiring is pan-India and remote-friendly, with the option to be based in Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata or Ahmedabad.

Key Responsibilities

Support Delivery

• Respond to customer queries on orders, shipments and accounts
• Track and resolve issues, coordinating with internal teams as needed
• Keep customers updated proactively until each issue is closed

Records & Follow-up

• Maintain accurate case notes and status across the queue
• Flag delays or risks early so they can be managed before they escalate

Eligibility Criteria (Ideal Candidate Profile)

• 1 to 5 years in customer support, operations support or a service role
• Clear written and spoken English and a calm, organised manner
• Comfort coordinating across teams to get things done
• A reliable remote-work setup and comfort with support tools

Desirable Skills (Preferred Qualifications)

• Exposure to logistics, supply chain or e-commerce operations
• Familiarity with helpdesk or ticketing tools
• Comfort working across time zones when needed

What You Will Get

• An early support seat with a global logistics leader’s India centre
• Remote-friendly, pan-India hiring with long-term placement
• Exposure to global operations and a high-ownership mandate
• One application is considered for this role and future matched roles

Salary

The salary range has not been disclosed on the official listing – the page currently shows a placeholder value. Compensation will be discussed by the recruitment team during the hiring process.

Selection Process

As published on the official listing, the hiring process is: Internal HM Review → Flexiple Interview → Profile Review → Tech Interview 1 → Tech Interview 2 → Tech Interview 3 → Founder Interview. Please note this appears to be Flexiple’s standard multi-stage pipeline and the number of rounds for a customer support role may differ in practice – candidates should confirm the actual process with the Flexiple team. There is no application fee at any stage.

Important Note Before You Apply

The end client is described only as “a global logistics leader” and is not named on the public listing. The application is submitted through Flexiple, which is the official hiring partner for this role. The company name is usually shared with shortlisted candidates during the interview process.

How to Apply

Interested and eligible candidates can apply online through the official Flexiple job page using the Apply Now button below. The application takes about 2 minutes – you can apply with your resume, LinkedIn profile, or by filling the form. Update your resume before applying and highlight your customer support, logistics or e-commerce operations experience.

Apply Now

The post Flexiple Recruitment 2026 – Customer Support Executive (Remote) | Pan India appeared first on Job4Everyone.