Job Title: Customer Support Executive
Company: Flexiple (hiring for a global logistics leader’s India support centre)
Designation: Customer Support Executive
Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad – or Remote (India)
Location Type: Remote-Friendly / Pan-India Hiring
Department: Non IT Jobs – Customer Support / Operations
Job No.: 12805
Required Skill: Customer Support, Written & Spoken English, Issue Resolution, Case Documentation, Cross-Team Coordination, Helpdesk / Ticketing Tools
Experience: 1 to 5 Years
Employment Type: Full Time
About the Role
A global logistics leader is building its India support centre and has partnered with Flexiple to hire its early team. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India. As a Customer Support Executive, you will be the day-to-day point of contact for customers – tracking issues through to resolution and keeping communication clear when timelines are tight. The role keeps customers informed and confident as their shipments and orders move around the world. Hiring is pan-India and remote-friendly, with the option to be based in Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata or Ahmedabad.
Key Responsibilities
Support Delivery
- Respond to customer queries on orders, shipments and accounts
- Track and resolve issues, coordinating with internal teams as needed
- Keep customers updated proactively until each issue is closed
Records & Follow-up
- Maintain accurate case notes and status across the queue
- Flag delays or risks early so they can be managed before they escalate
Eligibility Criteria (Ideal Candidate Profile)
- 1 to 5 years in customer support, operations support or a service role
- Clear written and spoken English and a calm, organised manner
- Comfort coordinating across teams to get things done
- A reliable remote-work setup and comfort with support tools
Desirable Skills (Preferred Qualifications)
- Exposure to logistics, supply chain or e-commerce operations
- Familiarity with helpdesk or ticketing tools
- Comfort working across time zones when needed
What You Will Get
- An early support seat with a global logistics leader’s India centre
- Remote-friendly, pan-India hiring with long-term placement
- Exposure to global operations and a high-ownership mandate
- One application is considered for this role and future matched roles
Salary
The salary range has not been disclosed on the official listing – the page currently shows a placeholder value. Compensation will be discussed by the recruitment team during the hiring process.
Selection Process
As published on the official listing, the hiring process is: Internal HM Review → Flexiple Interview → Profile Review → Tech Interview 1 → Tech Interview 2 → Tech Interview 3 → Founder Interview. Please note this appears to be Flexiple’s standard multi-stage pipeline and the number of rounds for a customer support role may differ in practice – candidates should confirm the actual process with the Flexiple team. There is no application fee at any stage.
Important Note Before You Apply
The end client is described only as “a global logistics leader” and is not named on the public listing. The application is submitted through Flexiple, which is the official hiring partner for this role. The company name is usually shared with shortlisted candidates during the interview process.
How to Apply
Interested and eligible candidates can apply online through the official Flexiple job page using the Apply Now button below. The application takes about 2 minutes – you can apply with your resume, LinkedIn profile, or by filling the form. Update your resume before applying and highlight your customer support, logistics or e-commerce operations experience.
