Groww is hiring candidates for the role of Customer Success for the Chennai locations. The complete details about Groww Recruitment Drive are as follows.

About Groww:

• We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA.  Every product, every design, and every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity, and the passion to constantly challenge the status quo.

Our Vision:

• Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services.
• Our long-term vision is to become the trusted financial partner for millions of Indians.

Our Values:

• Radical customer centricity
• Ownership-driven culture
• Keeping everything simple
• Long-term thinking
• Complete transparency

Job Responsibilities:

• Oversee all customer queries and complaints on social platforms like Linkedin, Facebook, Instagram, Snapchat, and Twitter.
• Strong understanding of Stocks, F&O, and Mutual Fund products.
• Connect with customers through calls, emails, or social platforms to provide the best possible resolutions.
• Understand customer grievances, provide appropriate solutions, and ensure issues are resolved effectively.
• Work with cross functional teams such as brand marketing and CRM,  to address and solve customer issues, complaints, and questions.
• Take a customer-focused approach to handle complaints and escalations, ensuring customer satisfaction.
• Maintain strong follow-up on all assigned cases to ensure timely and effective resolution.
• Ensure that all issues are resolved within established timelines.
• Adhere to customer care procedures in all written communications and ensure all interactions are professional and in line with company standards.

Job Requirement:

• The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to manage and resolve issues efficiently.
• Ability to stay calm under pressure and handle difficult situations with professionalism.
• Minimum 2 years of Escalation handling experience on the Social Media Platform

How to apply for Groww Recruitment Drive 2024:-

1. Click on the “Apply Here” button provided below. You will be redirected to the official career page.
2. Click on “Apply”.
3. If you have not registered before create an account.
4. After registration, log in and fill in the application form with all necessary details.
5. Submit all relevant documents, if requested ( e.g. resume, id proof).
6. Verify that all the details entered are correct.
7. Submit the application form after verification.

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