About the Role

A global logistics leader is building its India support centre and has partnered with Flexiple to hire its early team. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India. As a Customer Support Executive, you will be the day-to-day point of contact for customers – tracking issues through to resolution and keeping communication clear when timelines are tight. The role keeps customers informed and confident as their shipments and orders move around the world. Hiring is pan-India and remote-friendly, with the option to be based in Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata or Ahmedabad.

Key Responsibilities

Support Delivery

• Respond to customer queries on orders, shipments and accounts
• Track and resolve issues, coordinating with internal teams as needed
• Keep customers updated proactively until each issue is closed

Records & Follow-up

• Maintain accurate case notes and status across the queue
• Flag delays or risks early so they can be managed before they escalate

Eligibility Criteria (Ideal Candidate Profile)

• 1 to 5 years in customer support, operations support or a service role
• Clear written and spoken English and a calm, organised manner
• Comfort coordinating across teams to get things done
• A reliable remote-work setup and comfort with support tools

Desirable Skills (Preferred Qualifications)

• Exposure to logistics, supply chain or e-commerce operations
• Familiarity with helpdesk or ticketing tools
• Comfort working across time zones when needed

What You Will Get

• An early support seat with a global logistics leader’s India centre
• Remote-friendly, pan-India hiring with long-term placement
• Exposure to global operations and a high-ownership mandate
• One application is considered for this role and future matched roles

Salary

The salary range has not been disclosed on the official listing – the page currently shows a placeholder value. Compensation will be discussed by the recruitment team during the hiring process.

Selection Process

As published on the official listing, the hiring process is: Internal HM Review → Flexiple Interview → Profile Review → Tech Interview 1 → Tech Interview 2 → Tech Interview 3 → Founder Interview. Please note this appears to be Flexiple’s standard multi-stage pipeline and the number of rounds for a customer support role may differ in practice – candidates should confirm the actual process with the Flexiple team. There is no application fee at any stage.

Important Note Before You Apply

The end client is described only as “a global logistics leader” and is not named on the public listing. The application is submitted through Flexiple, which is the official hiring partner for this role. The company name is usually shared with shortlisted candidates during the interview process.

How to Apply

Interested and eligible candidates can apply online through the official Flexiple job page using the Apply Now button below. The application takes about 2 minutes – you can apply with your resume, LinkedIn profile, or by filling the form. Update your resume before applying and highlight your customer support, logistics or e-commerce operations experience.

Apply Now

The post Flexiple Recruitment 2026 – Customer Support Executive (Remote) | Pan India appeared first on Job4Everyone.

About the Role

Entrust Corporation, a global leader in identity-centric security solutions serving customers in over 150 countries, is hiring a Technical Support Specialist for its Customer Support team on a fully remote basis in India. The role is responsible for managing and resolving customer support cases, troubleshooting issues related to Entrust software products, and collaborating with internal teams to ensure customer satisfaction. The ideal candidate has enterprise-level customer support experience, strong technical troubleshooting skills, and familiarity with Salesforce, Microsoft Office, MacOS, Linux appliances and virtualization hypervisors – primarily VMware. This opening carries job requisition ID R004328.

Key Responsibilities

• Accept, prioritise and resolve customer support cases in a timely and professional manner
• Provide technical troubleshooting and solutions for issues related to Entrust software products
• Ensure clear and effective communication with customers throughout the support process
• Diagnose and resolve issues with Entrust appliances based on Linux OS running on VMware and other hypervisors
• Conduct calls and screen shares with customers to gather information needed for issue resolution
• Use internal and external knowledge bases to resolve issues directly, and partner with Entrust Engineering on complex issues
• Document troubleshooting steps and resolutions for future reference
• Work closely with Engineering, Sales, Product Management, other support teams and Professional Services to address customer requests
• Escalate complex issues to the appropriate teams while maintaining ownership of the case
• Serve as the “Voice of the Customer” by giving product teams feedback to improve software functionality and customer experience
• Act as a trusted advisor to enterprise customers and build strong, long-term customer relationships

Eligibility Criteria (Basic Qualifications)

• Minimum 2 years supporting enterprise or B2B customers
• Proficiency troubleshooting Linux appliances via CLI
• Familiarity with VMware and other hypervisors
• Excellent written and verbal communication skills with a customer-first mindset
• Ability to work collaboratively with cross-functional teams

Desirable Skills (Preferred Qualifications)

• Experience supporting customers via Salesforce or a similar CRM platform
• Basic knowledge of Microsoft 365 applications and various AI-based LLM agents and assistants
• General MacOS knowledge and usage
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment
• Relevant technical certifications such as VMware Certified Professional, CCNA or Linux certifications

Important Note Before You Apply

Entrust has listed the work location for this requisition as India – Field / Remote, India, but the official basic qualifications section also carries a line about US work authorisation. This looks like a leftover from the company’s global job template. Candidates are advised to confirm the exact location and work-authorisation requirement with the Entrust recruitment team before or during the application process. The posting also mentions NO AGENCIES, NO RELOCATION.

Salary

Entrust has not disclosed the salary for this position in the official job listing. Compensation details will be shared by the recruitment team during the hiring process.

Why Join Entrust

• Career Growth: Learning-forward initiatives and challenging projects for both new and experienced professionals
• Flexibility: Remote, hybrid and on-site options that fit your lifestyle
• Collaboration: Teams that thrive on sharing ideas and building solutions together
• An inclusive culture built on diversity and respect, with global affinity groups and unconscious bias training for leaders

Selection Process

Entrust has not published a round-by-round selection process for this requisition. Shortlisted candidates will be contacted directly by the Entrust recruitment team with interview details. There is no application fee at any stage of the process.

How to Apply

Interested and eligible candidates can apply online through the official Entrust careers portal using the Apply Now button below. Update your resume before applying and highlight your Linux, VMware and enterprise support experience, as applications are screened on a first-come, first-served basis.

Apply Now

The post Entrust Recruitment 2026 – Technical Support Specialist (Remote) | India appeared first on Job4Everyone.