WNS is hiring candidates for the role of Associate – Operations for the Airoli, Maharashtra, India locations. The complete details about WNS Recruitment Drive are as follows.

Job Description:

• Answer incoming calls and respond to customer queries
• Research and resolve customer issues using the tools and applications provided
• Attention to detail and accuracy
• Ability to communicate clearly, concisely and effectively
• Maintain expected Quality Targets
• Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
• Meet internal Production, Utilization and Productivity target

Qualification:

• Graduate fresher’s or  HSC with minimum 6 months experience
• Proficient in computer applications
• Knowledge of customer service practices
• Excellent listening, verbal and written communication skills
• Good logical, analytical and problem solving abilities

How to apply for WNS Recruitment Drive 2024:-

1. Click on the “Apply Here” button provided below. You will be redirected to the official career page.
2. Click on “Apply”.
3. If you have not registered before create an account.
4. After registration, log in and fill in the application form with all necessary details.
5. Submit all relevant documents, if requested ( e.g. resume, id proof).
6. Verify that all the details entered are correct.
7. Submit the application form after verification.

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