Job Title: Customer Support Task Author (AI Training)
Company: Alignerr
Location: Anywhere, India
Location Type: Remote / Work From Home
Department: General
Qualification: As per job description
Experience: Freshers / Students
Salary: Not disclosed
Employment Type: Internship
About the Role
customer support task author at Alignerr will design and calibrate end-to-end support triage tasks that train and evaluate AI agents. This remote internship involves creating task prompts, scoring rubrics, and realistic support environments.
Key Responsibilities
- Author realistic support task prompts covering ticket triage and account checks
- Write clear scoring rubrics that define correct routing or escalation
- Set up task environments with ticket queues, account records, and runbooks
- Solve each task to verify realism and refine the rubric
- Calibrate task difficulty and adjust ambiguity or configuration complexity
- Review and correct AI-drafted task prompts or rubrics when provided
Eligibility Criteria
- Experience as a support engineer, technical support specialist, or CSE
- Familiarity with product failure modes, escalation paths, and tooling
- Ability to reason through ambiguous support scenarios clearly
- Comfortable defining objectively verifiable correctness criteria
- Strong written communication and precise technical writing
- Nice to have: experience with enterprise software and runbooks
Selection Process
Apply online through the official application link given below. Shortlisted candidates will be contacted by the company directly.
