Job Title: Customer Care Professional
Company: American Express
Location: Gurugram, Haryana, India
Location Type: On-Site
Department: General
Qualification: As per job description
Experience: Experienced
Salary: Not disclosed
Employment Type: Full Time
About the Role
customer care jobs at American Express involve being the face of the company, helping banking customers with onboarding and everyday needs. You will work on-site in Gurugram and receive industry-leading training and ongoing coaching to support secure, customer-first service.
Key Responsibilities
- Handle inbound customer inquiries and service requests
- Assist customers with onboarding and daily banking needs
- Resolve issues following company procedures and quality standards
- Record interactions and update customer records accurately
- Escalate complex issues to relevant teams when needed
Eligibility Criteria
- Proven customer service experience in a banking or service environment
- Good English communication skills, both spoken and written
- Strong problem-solving and empathy in customer interactions
- Ability to work on-site in Gurugram, full time
- Willingness to undergo training and follow operational processes
Selection Process
Apply online through the official application link given below. Shortlisted candidates will be contacted by the company directly.
