Job Title: Chat Support Representative
Company: Simera
Location: Abuja (F.C.T.) and Lagos, Nigeria
Location Type: Remote
Department: Administration – Customer Support
Experience: Previous experience in chat support, customer service, customer support or call center
Salary: Not disclosed
Employment Type: Full Time
About These Chat Support Representative Jobs
chat support representative jobs at Simera are open for proactive, customer focused candidates in Nigeria who can assist customers through live chat and other digital communication channels. The ideal candidate has excellent written communication skills, strong attention to detail, and the ability to handle multiple conversations at once while providing fast, accurate and professional support from a remote setup.
Key Responsibilities
- Respond to customer inquiries through live chat and other digital support channels
- Provide clear, accurate and professional responses to customer questions
- Identify customer needs and provide appropriate solutions or guidance
- Troubleshoot customer issues and resolve requests efficiently
- Handle multiple chat conversations while maintaining quality and response speed
- Escalate complex or unresolved issues to the appropriate team
- Follow up with customers when additional information or assistance is required
- Maintain accurate records of customer interactions and resolutions
- Follow established support procedures, guidelines and service standards
- Identify recurring customer issues and share relevant feedback with internal teams
- Maintain a professional, friendly and helpful tone throughout all customer interactions
Eligibility Criteria
- Previous experience in chat support, customer service, customer support, call center or a similar role
- Excellent written communication and comprehension skills
- Ability to work efficiently in a fast paced environment
- Ability to manage multiple customer conversations while maintaining accuracy
- Strong organisational and time management skills
- Ability to work independently and as part of a remote team
- Reliable internet connection and a suitable setup for remote work
- Professional, patient and customer oriented attitude
- English proficiency is required if supporting English speaking customers
Skills Required
- Excellent written communication skills
- Strong typing and computer skills
- Strong customer service and interpersonal skills
- Excellent attention to detail
- Strong problem solving and critical thinking abilities
- Ability to multitask and manage multiple conversations simultaneously
- Patience and empathy while handling customer concerns
- Comfortable using chat platforms, CRM systems, ticketing tools and other digital applications
- Ability to learn new systems and processes quickly
Selection Process
Apply online through the official application link given below. On applying, Simera creates your Simera Professional Key (SPK), a unique profile key that helps you connect with employers, and the team reaches out to shortlisted candidates directly.
