Job Title: Operations (Customer Success) Executive
Company: ScaleX Media
Designation: Operations Executive – Customer Success
Location: Anywhere in India (Permanently Remote)
Location Type: Fully Remote (Work From Home)
Department: Non IT Jobs – Customer Success / Operations
Required Skill: Webinar Management (Zoom / GoToWebinar / WebEx), Canva, Google Sheets, Customer Support, Data Analysis, Google Analytics
Qualification: Graduate in any discipline
Experience: Experienced – prior experience in webinar management, customer support operations or coordination workflows
Shift: IST working hours; weekend availability is mandatory (compensation provided)
Employment Type: Permanent / Full Time
Salary: Competitive salary as per industry standards
About the Role
ScaleX Media is a fast-growing performance marketing agency that works with coaches, creators and trainers. The company manages more than ₹15 crore of ad spend every month, is growing at a 2X rate and runs with a 190+ member team spread across the country, driven by the mission of disrupting education by helping meaningful coaches reach more people.
As an Operations (Customer Success) Executive, you will own the planning, execution and optimisation of operational workflows, webinars and customer support processes. This is a permanently remote, full time role, so candidates from anywhere in India can apply and work from home.
Key Responsibilities
- Orchestrate end-to-end webinar workflows including scheduling, logistics, content preparation and communication with attendees.
- Create clean visual materials such as slides, banners and creatives using Canva.
- Build and maintain Google Sheets for scheduling, attendance tracking and performance analysis.
- Coordinate closely with the marketing, sales and content teams to keep every campaign on track.
- Manage webinar platform operations – technical setup, live moderation and post-event analysis.
- Handle customer queries over email, chat and phone with a quick and helpful response.
- Monitor key operational metrics and continuously optimise processes for better results.
- Establish standard operating procedures and maintain proper documentation.
- Train team members on technical execution and operational best practices.
Eligibility Criteria
- Proven experience in conducting or managing webinars, customer support operations or coordination workflows.
- Hands-on knowledge of webinar platforms such as Zoom, GoToWebinar or WebEx.
- Working knowledge of Canva for creating basic design assets.
- Strong Google Sheets skills – formulas, trackers and reporting.
- Exceptional written and verbal communication skills.
- Prior customer support experience with a service-first mindset.
- Comfort with data analysis and basic familiarity with Google Analytics.
- Highly organised, detail-oriented and able to manage multiple tasks at once.
- Own laptop with a stable high-speed internet connection.
- Availability during IST hours and on weekends (weekend work is compensated).
Tools You Will Work With
- Slack and Google Workspace for internal communication
- Google Sheets for tracking and reporting
- Zoom and other webinar platforms for live sessions
- Canva for creatives
- Razorpay for payments, WATI for WhatsApp automation and Mailmodo for email campaigns
Perks & Benefits
- Competitive salary with performance-based growth
- Health coverage
- Clear career advancement opportunities in a 2X growing company
- 100% remote flexibility – work from anywhere in India
- Collaborative and fast-paced work culture
Selection Process
Shortlisted candidates will go through a resume screening, followed by an operations and communication round and a final HR discussion. Since the role involves live webinar handling and direct customer interaction, communication skills and Google Sheets knowledge may be checked during the process.
How to Apply
Interested and eligible candidates can apply online for the Operations (Customer Success) Executive role at ScaleX Media (Remote – India) using the official application link below.
