Job Title: Customer Support Specialist
Company: Talent Systems, LLC
Designation: Voice Support Specialist – Customer Support
Location: Anywhere in India
Location Type: Fully Remote (Work From Home)
Department: Non IT Jobs – Customer Support
Required Skill: Fluent spoken English, Voice / Phone Support, Troubleshooting, Zendesk, JIRA, CRM, Email & Chat Support
Qualification: Graduation degree is a must
Experience: Experienced – prior voice or phone-based customer support experience required
Shift: Rotational shifts as per business requirement
Employment Type: Permanent / Full Time
About the Role
Talent Systems Customer Support recruitment 2026 is open for experienced support professionals who want a fully remote job from anywhere in India. Talent Systems, LLC is the leading technology solution provider for casting and auditioning in the entertainment industry – casting directors and agents worldwide use its products across film, television, commercials, theatre and digital projects. The company is headquartered in Los Angeles and operates in the US, Canada, Mexico, UK, Australia and India, with portfolio brands including Casting Networks, Spotlight, Cast It Systems, Staff Me Up, Tagmin, Casting Frontier and Cast It Reach.
As a Voice Support Specialist you will deliver high-quality support to global customers – answering product questions, guiding customers through features and workflows, and resolving technical issues. Instead of just answering the immediate question, you are expected to understand the root of each enquiry and recommend the best solution. You will also handle escalated or complex cases that are better solved on a live call.
Key Responsibilities
- Respond to customer questions via email and chat (and occasionally text) in a timely, thoughtful and clear manner.
- Troubleshoot technical issues and see them through to resolution, escalating bugs or complex problems when needed.
- Guide customers through product features and workflows to help them achieve their goals.
- Handle escalated or complex cases that benefit from live phone interaction.
- De-escalate difficult or emotionally charged customer interactions with calm, empathy and professionalism.
- Capture and share product feedback, pain points and recurring issues with the wider team.
- Keep internal records up to date with helpful notes, known issues and troubleshooting steps.
- Manage a high volume of support requests without sacrificing quality.
- Stay current on new product updates and communicate changes to customers as needed.
- Build deep product knowledge across all Talent Systems tools.
Eligibility Criteria
- Graduation degree is a must.
- Demonstrated experience in voice or phone-based customer support is required.
- Fluent spoken English with confident verbal communication skills; familiarity with Western business communication norms is important.
- Excellent communication skills – clear, conversational and helpful – with the ability to work with people from diverse countries and cultures.
- High emotional intelligence: ability to read customer tone, manage difficult conversations and stay composed during live interactions.
- Strong customer support experience, ideally in a high-volume email or chat-based environment.
- Tech-savvy and comfortable troubleshooting issues across cloud-based tools and systems.
- Experience with help desk platforms and CRMs such as Zendesk and JIRA.
- Organised and detail-oriented, able to manage multiple conversations and competing priorities.
- Comfortable working independently, using sound judgement and asking for help when needed.
- Must be available for rotational shifts based on business requirements.
Desirable Skills
- Familiarity with the entertainment industry.
- Experience supporting video or media tools.
Selection Process
Apply online through the official Talent Systems careers link given below. Shortlisted candidates will be contacted by the Talent Systems recruitment team for the communication assessment and HR interview rounds. Since this is a voice support role, spoken English fluency will be checked during the process.
How to Apply
Interested and eligible candidates can apply online for the Customer Support Specialist role at Talent Systems (Remote – India) using the official application link below.
