Job Title: Technical Support Specialist
Company: Entrust Corporation
Designation: Technical Support Specialist (Customer Support Team)
Location: India – Field (Remote, India)
Location Type: Fully Remote (Work From Home)
Department: IT Jobs – Customer / Technical Support
Job No.: R004328
Required Skill: Enterprise / B2B Customer Support, Linux CLI Troubleshooting, VMware & Hypervisors, Salesforce or similar CRM, Microsoft 365, MacOS, Technical Communication
Experience: Minimum 2 Years
Employment Type: Full Time
Posted On: 3 September 2026
About the Role
Entrust Corporation, a global leader in identity-centric security solutions serving customers in over 150 countries, is hiring a Technical Support Specialist for its Customer Support team on a fully remote basis in India. The role is responsible for managing and resolving customer support cases, troubleshooting issues related to Entrust software products, and collaborating with internal teams to ensure customer satisfaction. The ideal candidate has enterprise-level customer support experience, strong technical troubleshooting skills, and familiarity with Salesforce, Microsoft Office, MacOS, Linux appliances and virtualization hypervisors – primarily VMware. This opening carries job requisition ID R004328.
Key Responsibilities
- Accept, prioritise and resolve customer support cases in a timely and professional manner
- Provide technical troubleshooting and solutions for issues related to Entrust software products
- Ensure clear and effective communication with customers throughout the support process
- Diagnose and resolve issues with Entrust appliances based on Linux OS running on VMware and other hypervisors
- Conduct calls and screen shares with customers to gather information needed for issue resolution
- Use internal and external knowledge bases to resolve issues directly, and partner with Entrust Engineering on complex issues
- Document troubleshooting steps and resolutions for future reference
- Work closely with Engineering, Sales, Product Management, other support teams and Professional Services to address customer requests
- Escalate complex issues to the appropriate teams while maintaining ownership of the case
- Serve as the “Voice of the Customer” by giving product teams feedback to improve software functionality and customer experience
- Act as a trusted advisor to enterprise customers and build strong, long-term customer relationships
Eligibility Criteria (Basic Qualifications)
- Minimum 2 years supporting enterprise or B2B customers
- Proficiency troubleshooting Linux appliances via CLI
- Familiarity with VMware and other hypervisors
- Excellent written and verbal communication skills with a customer-first mindset
- Ability to work collaboratively with cross-functional teams
Desirable Skills (Preferred Qualifications)
- Experience supporting customers via Salesforce or a similar CRM platform
- Basic knowledge of Microsoft 365 applications and various AI-based LLM agents and assistants
- General MacOS knowledge and usage
- Strong problem-solving skills and the ability to work under pressure in a fast-paced environment
- Relevant technical certifications such as VMware Certified Professional, CCNA or Linux certifications
Important Note Before You Apply
Entrust has listed the work location for this requisition as India – Field / Remote, India, but the official basic qualifications section also carries a line about US work authorisation. This looks like a leftover from the company’s global job template. Candidates are advised to confirm the exact location and work-authorisation requirement with the Entrust recruitment team before or during the application process. The posting also mentions NO AGENCIES, NO RELOCATION.
Salary
Entrust has not disclosed the salary for this position in the official job listing. Compensation details will be shared by the recruitment team during the hiring process.
Why Join Entrust
- Career Growth: Learning-forward initiatives and challenging projects for both new and experienced professionals
- Flexibility: Remote, hybrid and on-site options that fit your lifestyle
- Collaboration: Teams that thrive on sharing ideas and building solutions together
- An inclusive culture built on diversity and respect, with global affinity groups and unconscious bias training for leaders
Selection Process
Entrust has not published a round-by-round selection process for this requisition. Shortlisted candidates will be contacted directly by the Entrust recruitment team with interview details. There is no application fee at any stage of the process.
How to Apply
Interested and eligible candidates can apply online through the official Entrust careers portal using the Apply Now button below. Update your resume before applying and highlight your Linux, VMware and enterprise support experience, as applications are screened on a first-come, first-served basis.
